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What Competence Requirements for Support Technician?

Support Technician General Overview The first point of contact in supporting, troubleshooting and resolving various technical issues. The role encompasses supporting desktop hardware, network administration, software applications and upgrades, databases and other end-user and desktop products. Skills Listing The ideal candidate possesses a combination of skills and experience in a variety of areas. Below is a list of the most commonly sought after skills, with highly sought after examples listed in brackets. This list is meant as a guide only. Technical Skills •Ability to provide remote and onsite technical client support •Knowledge of all leading software (eg. MS Office) •Knowledge of Operating systems (eg. Windows NT, Unix, Windows 2000) •Knowledge of Local Area Networks (LAN) •Knowledge of hardware operation •Ability to install software and hardware •Knowledge of the Internet and internet applications (browsers) •Knowledge of servers •Ability to configure software and hardware •Knowledge of Wide Area Networks (WAN) Non-Technical Skills •Problem solving skills •Flexible attitude •Client interaction skills •Interpersonal skills •Self-motivation •Team oriented •Ability to work to deadlines •Process oriented •Personal initiative •Ability to prioritize work

ridwan amirudin

"Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds, and when they grow up, they will change the world." "Never give up. Today is hard, tomorrow will be worse, but the day after tomorrow will be sunshine." Jack Ma

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